Reporting a technical issue

Include useful details

Describe what you tried, what you expected, and what happened instead. Include the approximate time, device and browser information, and the affected market or feature when relevant. If the problem is repeatable, list the smallest set of steps that reproduces it.

A screenshot or screen recording can help, but remove passwords, seed phrases, one-time codes, private keys, addresses, and other sensitive information first. Include the exact error message only when it does not contain private data. Do not retry an action repeatedly when doing so could create another order or withdrawal.