VIP program: tiers, fees and benefits

The VIP program gives you lower trading fees and more benefits as your trading volume grows. Your tier is based on your trading volume over the last 30 days, and the page is where you check it.

Where to find it

Open VIP (labelled VIP Program, "Unlock exclusive trading fees and premium benefits"). If you are not signed in, the status sections show "Sign in to view your VIP status".

What the page shows

The page has four sections.

Current Status

Your tier for futures trading. Spot trading is not available on BYNAI yet, so only the Futures tier is relevant. If you have no VIP tier yet, it says Regular. For your tier you see:

• 30D Volume: your trading volume in the last 30 days.
• Next: the volume required for the next tier and a progress bar. If you have the top tier, the page says "Highest VIP tier reached".
• Maker and Taker fee rates for your tier. A maker order adds liquidity to the order book; a taker order fills against an existing order. The fee for each order is also shown on the order form before you place it.

If your data is still loading, values show as "--".

Fee Structure

A table with Tier, 30D Volume (USD), Maker and Taker for every tier. Tier 0 is shown as Regular. Your own tier is marked Current. The exact volume requirements and fee rates are set by the platform and change only when BYNAI updates them, so read them in the table rather than from an article or a screenshot. The Fees page also lists trading fees by VIP tier.

VIP Benefits

Shows the benefits of your tier: Daily Withdrawal, API Requests/min, API Requests/sec, Max Open Orders, Priority Support (Yes or No) and Dedicated Manager (Yes or No). Values depend on your tier and are shown only after you sign in.

Volume History

Daily trading volume for the past 30 days: Date, Volume, Trades and a 30D Total. If you did not trade: "No trading activity in the last 30 days".

How to move up a tier

Increase your trading volume over the 30-day window until the progress bar reaches the volume shown next to Next. The window rolls forward every day, so older volume drops out. Tier changes are based on the volume shown on the page; the app does not state how often the tier is recalculated. If your volume looks right but the tier has not changed, contact Support.

Frequently asked questions

Why am I "Regular"? You have not reached the first VIP volume. See the Fee Structure table for the requirement.

Does the VIP tier affect referral income? The VIP page does not say so. Your referral rates are shown on the Referral page.

Why did my tier go down? The tier follows your last 30 days of volume. If volume fell, the tier can fall.

Where is the Spot tier? Spot trading is not available on BYNAI yet, so the page focuses on futures.

Do I get a dedicated manager? Only if the Dedicated Manager row for your tier says Yes.

When to contact Support

Include your account email or UID, the tier you see, the 30D Volume shown, the date, and a screenshot of the VIP page.

Safety reminder

BYNAI staff will never ask for your password, 2FA code, seed phrase or private key, including to "upgrade your VIP level".

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