Notifications

BYNAI tells you about activity on your account (orders, deposits and withdrawals, security changes, announcements and more) through notifications. You can read them in the app, and some can also arrive by email or push, depending on your settings.

Where to find them

• Bell icon in the top bar: opens a short list titled Notifications. Click View all notifications at the bottom to open the full page.
• Full page: Notifications (page title Notifications, subtitle "Stay updated with your trading activity and account alerts").
• If you are signed out, the page stays visible but your notifications only appear after you sign in.

Reading and managing notifications

• A badge or the label "{count} new" / "{count} unread" shows how many you have not read.
• Click a notification to open the related page ("Click to view").
• Mark as read marks one notification. Mark all read marks every unread one.
• Delete removes a single notification.
• Notifications that just arrived show "Just now".
• Filters: All and Unread, and the category filters Trading, Financial, Market, Account, System and Promotions.
• Empty states: "No notifications yet" with "You're all caught up! New notifications will appear here." For a filter with nothing in it: "No {filter} notifications".

Types of notification you may see

Order Submitted, Order Filled, Order Partially Filled, Order Cancelled, Order Rejected, Stop Loss Triggered, Take Profit Triggered, Trailing Stop Activated, Deposit Confirmed, Withdrawal Completed, Withdrawal Failed, Price Alert, Liquidation Warning, Margin Call, Position Liquidated, Password Changed, 2FA Settings Changed, API Key Changed, KYC Status Updated, System Announcement, Security Alert.

A Security Alert or "Password Changed" / "2FA Settings Changed" notification that you did not expect may mean someone else changed your account. Sign in, review Account Security, change your password, and contact Support.

Turn alerts on or off

Open Settings and find the Notifications section. Each row is a switch; flip it and the change is saved:

Why am I not getting notifications or emails?

1. Check the switch for that channel in Settings.
2. Check spam/junk for email, and that the email on your Account page is correct.
3. For push, make sure your device and browser allow notifications from BYNAI.
4. Verification codes and security emails are separate from these settings. If a code does not arrive, see the verification codes article.
5. Be careful with look-alike emails. Official BYNAI emails never ask for your password, 2FA code, seed phrase or private key. If your account has an Anti-Phishing Code (Account > Security: "Set a code to identify official emails from BYNAI."), real BYNAI emails contain it.

FAQ

Can I delete all notifications at once? The full page offers Mark all read and a Delete button for each notification; there is no single button that deletes everything.

Do notifications show every order? They show order events such as Order Filled; see your Orders pages for the full history.

Is a notification a promise of a result? No. It informs you about something that already happened.

When to contact Support

Include your UID, the type of notification, the time you expected it, whether the switch is on, and a screenshot. Never share your password or verification codes.

Related terms: notifications, notification, alerts, bell icon, push notification, email notification, mark as read, price alert, order update, not receiving emails, no notifications, security alert, withdrawal notification, announcement, promotions, unread, message, alert settings