Official BYNAI channels, scam safety and legal pages
Official community channels
BYNAI lists its official channels on the Communities page ("Official BYNAI channels"). The page says these "are the only official BYNAI community channels":
- X: @BynaiOfficial (https://x.com/BynaiOfficial). "Product news, launches and market updates."
- Telegram: https://t.me/bynai_exchange. "Announcements and community chat with the BYNAI team."
Official support email: [email protected] (shown on the app's information pages). The page also says "Official emails only come from addresses ending in @bynai.com."
Stay safe from impersonators
The Communities page gives these rules:
- "BYNAI staff will never ask for your password, verification codes or wallet recovery phrase."
- "We will never message you first to offer investment returns or ask you to send funds."
- "Official emails only come from addresses ending in @bynai.com."
- "If something looks suspicious, stop and contact support before you act."
Practical checks:
- Use only the addresses above. BYNAI says it will never message you first to offer returns or ask for funds.
- Do not click links in unexpected messages. Open BYNAI by typing the address yourself or from your own bookmark.
- Never share your password, 2FA code, email verification code, seed phrase or private key, even with someone who says they are BYNAI.
- Blockchain transfers cannot be reversed. Funds sent to a wrong address or on an unsupported network may be lost permanently. Always check the address and network before you confirm.
- If you already shared a code or sent funds to a suspicious address, change your password, review your security settings, and contact Support immediately with the details.
Legal and company pages
These pages are grouped under "Company and legal":
| Page | What it covers |
|---|---|
| About BYNAI | What BYNAI is: a crypto exchange for perpetual futures and AI trading agents, with one account and one balance. |
| Fees | Trading fees by VIP tier, funding payments, and deposit and withdrawal costs. Rates load from the live fee configuration. |
| Risk disclosure | The main risks: price volatility, leverage and liquidation, funding payments, AI agent strategies, liquidity, technical and operational risk, blockchain transfers, legal and regulatory change, and no investment advice. |
| Responsible trading | Guidance on trading responsibly. |
| Terms of service | The terms that govern your use of BYNAI. |
| Privacy policy | How your personal data is handled. |
| Cookie policy | How cookies are used. |
| Communities | The official channels above. |
Some key points from the Risk disclosure page: leverage can lead to automatic liquidation and loss of the margin; agents can lose money and past returns do not guarantee future results; staked principal stays locked until the chosen lock period ends; stop and conditional orders do not guarantee an exit price. Its text begins "Trading crypto assets carries a high level of risk and may not be suitable for you." Read the full page before trading.
The pages end with "Still have a question?": "Search the Help Center for answers, or email our support team." with buttons Open Help Center and Email support.
Frequently asked questions
Is there a phone number or other chat group? The only official channels are X and Telegram above, plus the in-app Support chat and the support email.
Someone from "BYNAI" messaged me first. Do not reply or click links. BYNAI says it will never message you first to offer returns or to ask you to send funds.
Where do I find the fees? The Fees page and the fee shown on the order form before you place an order.
Where are the terms about my data? The Privacy policy page.
When to contact Support
Include the channel or sender, what was asked, any links, addresses or transaction IDs, the time, and screenshots. Do not include passwords, codes or seed phrases.
Safety reminder
Never share your password, 2FA code, seed phrase or private key with anyone.
Related terms: official channels, telegram, x, twitter, community, communities, scam, phishing, fake support, impersonator, fake admin, official email, bynai.com, is this real, suspicious message, terms of service, privacy policy, cookie policy, risk disclosure, about, legal, responsible trading
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