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BYNAI

Privacy Policy

Last updated: December 2024

1. Introduction

BYNAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, mobile applications, and services (collectively, the "Services").

By using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, date of birth, nationality
  • Identity Verification: Government-issued ID, passport, proof of address, selfie photos
  • Financial Information: Bank account details, payment card information, transaction history
  • Communication Data: Support tickets, chat messages, emails, feedback
  • Preferences: Trading preferences, notification settings, language preferences

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

  • Device Information: Device type, operating system, browser type, unique device identifiers
  • Usage Data: Pages visited, features used, click patterns, trading activity
  • Location Data: IP address, approximate geographic location
  • Log Data: Access times, error logs, referral URLs
  • Cookies and Tracking: Cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties:

  • Identity verification services and credit bureaus
  • Blockchain analytics providers
  • Marketing partners and advertising networks
  • Social media platforms (if you connect your accounts)
  • Public databases and government authorities

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 Service Provision

  • Create and manage your account
  • Process transactions and trades
  • Provide customer support
  • Send transactional notifications
  • Enable AI trading agent features

3.2 Compliance and Security

  • Verify your identity (AML compliance)
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Comply with legal obligations and regulatory requirements
  • Enforce our Terms of Service
  • Protect the security of our platform and users

3.3 Improvement and Analytics

  • Analyze usage patterns and improve our Services
  • Develop new features and products
  • Conduct research and analytics
  • Personalize your experience

3.4 Marketing

  • Send promotional communications (with your consent)
  • Display targeted advertisements
  • Conduct surveys and collect feedback

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processors, cloud hosting, identity verification)
  • Legal Compliance: When required by law, court order, or government request
  • Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Affiliates: With our corporate affiliates for purposes consistent with this Policy
  • With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal and regulatory obligations (typically 5-7 years for financial records)
  • Resolve disputes and enforce our agreements
  • Protect against fraudulent or illegal activity

When your data is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement robust security measures to protect your information:

  • Encryption: SSL/TLS encryption for data in transit, AES-256 for data at rest
  • Access Controls: Role-based access, multi-factor authentication for employees
  • Cold Storage: Majority of digital assets stored in offline cold wallets
  • Monitoring: 24/7 security monitoring and intrusion detection
  • Audits: Regular security audits and penetration testing
  • Employee Training: Security awareness training for all staff

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes:

  • Essential Cookies: Required for the platform to function properly
  • Performance Cookies: Help us understand how users interact with our Services
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Request your data in a machine-readable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing for direct marketing purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days. Note that some requests may be subject to limitations based on legal requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by regulatory authorities
  • Binding corporate rules for intra-group transfers
  • Adequacy decisions by relevant authorities

10. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice within our platform

Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

14. Regional Privacy Provisions

14.1 European Economic Area (EEA) Users

If you are located in the EEA, we process your data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include contract performance, legal compliance, legitimate interests, and consent.

14.2 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information.