Change your email or phone number

Your email and phone number are used for verification codes and notifications. Open Security and use Manage next to Email or Phone Number in the "Two-Factor Authentication (2FA)" section.

Accounts that sign in with a Web3 wallet see a note: "This account signs in with a Web3 wallet. Linked email is for verification/notifications only." (and the same for phone).

Change your email

1. Click Manage next to Email. The window is titled "Change Email".
2. Your Current Email is shown. Enter New Email ("Enter new email address") and your password ("Enter your password").
3. Click Continue. If 2FA is on you are asked for your "2FA Code" and then click Confirm Change.
4. You see "Check Your Email": "We've sent a confirmation link to" your new address, then "Click the link to complete the email change." and "The link will expire in 24 hours."
5. Open the email and click the link. Until you do, your old email stays active.

Messages: "Enter a valid email address"; "Enter your password" (when the password is missing); "Enter your 2FA code"; "Failed to change email. Try again."; other messages come from the server.

Add a phone number

If no number is linked the window is titled "Add Phone Number" with "Add a phone number to enhance your account security." Select the country code ("Select a country code" appears if missing), enter the number ("Enter phone number"), click Continue; you receive a code ("Verification code sent to" your number); enter the 6-digit code and verify. You see "Phone Added".

Change your phone number

1. The window is titled "Change Phone Number": "To change your phone number, verify your identity."
2. Enter the New Phone Number and your password. If 2FA is on you also enter the 2FA code.
3. A code is sent to the new number ("Verify Phone Number"). Enter the 6-digit code and confirm.
4. You see "Phone Changed".

Messages: "Enter a valid phone number"; "Select a country code"; "Enter a valid 6-digit code"; "Failed to send verification code. Try again."; "Failed to verify code. Try again."; "Resend in" shows when you must wait before requesting another code.

Important

Changing your email or phone starts a temporary withdrawal restriction. The Security page shows "Security Cooldown Active" with the reason "Email Changed" or "Phone Changed" and the time left. See the withdrawal cooldown article.

FAQ

Q: I did not get the confirmation email. A: Check spam. Confirm that you typed the new address correctly. The link expires after 24 hours; start the change again if needed.

Q: I no longer have access to my old email or phone. A: Contact Support.

Q: Why does my phone show "Not Verified"? A: The number was added but the code step was not completed. Use Manage and finish it.

When to contact Support

Open the chat widget and choose "Contact support" (or open the Help Center and start a chat there). Include:

• Your account email or UID (shown on your profile).
• What you were trying to do and the exact message you saw (a screenshot helps).
• The approximate date and time it happened and the device or browser you used.
• Never include your password, fund password, 2FA codes, backup codes, seed phrase or private key.

Safety reminder

Never share verification codes or the confirmation link. If you did not request a change, see the compromised account article right away.

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